PREAMBLE

1º These general conditions of sale are agreed between V & G – COSMETICS, LDA., with registered office at Rua Júlio Lourenço Pinto, 79, identification number PT 513 851 534 and contact via e-mail geral@clenyc.com hereinafter referred to as “V & G – COSMETICS, LDA.” and persons wishing to make purchases through the website www.clenyc.com hereinafter referred to as “User”.

2. The parties agree that purchases made through the website www.clenyc.com will be governed exclusively by this contract to the exclusion of any conditions previously available on the website.

ARTICLE 1 – OBJECT

1. The purpose of these general terms and conditions of sale is to provide and define all the information necessary for the User on the ordering, sale, payment and delivery of purchases made on the website www.clenyc.com.

2. These conditions regulate all the steps necessary to place the order and guarantee the follow-up of this order between the Contracting Parties.

ARTICLE 2 – ORDER

1. The User places his order by completing the purchase process presented on the website www.clenyc.com, adding the product(s) he wishes to order to the shopping basket:

2. To send your order, the User must:

a) Register on the website www.clenyc.com, providing for this purpose the information requested therein.

b) Log in (providing a combination of name, e-mail and password chosen by the User at the time of registration).

c) Complete the information and choose the options that are made available to you throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the TIN and name that you want to appear on the invoice for tax purposes).

3. The final confirmation of the order by the User is equivalent to full and complete acceptance of the prices and description of the products available for sale as well as these General Terms and Conditions of Sale which shall be the only ones applicable to the contract thus concluded.

4. V & G – COSMETICS, LDA. will honour orders received online only up to the limit of available stocks. In the absence of product availability, V & G – COSMETICS, LDA. undertakes to inform the User as soon as possible.

5. The data contained in the invoice are the sole responsibility of the User. The invoice once issued cannot be reissued with changes.

6. Orders are valid for two days, except for products intended for the order option as well as if the order is registered under a promotional campaign that sets a different deadline, and it is not possible to guarantee prices, discounts, promotions and offers beyond this period. If the payment is not received by our services within this period, the order cannot be validated. Any amount received after this date will be refunded or used for a new order.

ARTICLE 3 – PAYMENT

1. On the website www.clenyc.com, V & G – COSMETICS, LDA. offers the User the following payment methods:

a) Bank Transfer – proof of transfer/payment must be sent before the order can be dispatched.

b) Payment at our premises

ARTICLE 4 – DELIVERY

1. Delivery of orders will be made within two working days of placing the order, except when mentioned in the articles. Delivery is carried out by the company CTT EXPRESSO.

2. Orders at www.clenyc.com have free shipping.

ARTICLE 5 – PRICES

1. Prices shall be understood in Euros, including taxes and duties, taking into account the VAT in force on the date of payment of the order.

2. If there is an increase in the prices of any product, the User will be informed immediately and may choose to receive his order (by paying the difference) or to cancel it.

ARTICLE 6 – CANCELLATION AND RETURN

1. The cancellation or return process is handled on a case-by-case basis by V & G – COSMETICS, LDA. The request must arrive in writing to the contact email geral@clenyc.com, up to 5 days after the order, and the instructions for cancellation or return of the goods will be answered and defined by V & G – COSMETICS, LDA. by the same means of communication.

2. Whenever possible, the return should be made by the same payment method, but if this is not possible, the user must provide proof of payment and account or card ownership, so that the return can be made by Bank Transfer.

3. The returned products must be in a condition in which they were sold, i.e. in the same condition in which they arrived in the hands of the User, without any anomaly or damage.

4. If the value resulting from the exchange of products of an order is lower or higher than the initial value of the same, the conditions of settlement will be indicated by V & G – COSMETICS, LDA.

5. V & G – COSMETICS, LDA. undertakes to reimburse the User, if the above options are validated, within a maximum period of two days.

ARTICLE 7 – PRIVACY POLICY

The processing of your data is done in compliance with the legislation on the protection of personal data. The same, subject to computer processing, will appear in the database (s) of V & G – COSMETICS, LDA. and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.

Its provision is optional and the right of access, rectification and cancellation of any data that directly concerns you is guaranteed, in person or in writing, directly to the address on the home page of this website.